MSD’s focus is on

•  Develop into a center of excellence in public sector consultancy series delivery
• To attract and retain top class analysts to meet clients need.
• To be more dynamic in the local and international market for public sector consultancy in terms of service delivery improvement and expansion.
• To become competitive and also to improve collaborative with the private sector in the conduct of management consultancy assignments to the public sector.
• To become more self-reliant financially.

FUNCTIONS OF THE MANAGMENTS SERVICES DEPARTMENTS (MSD)

• In order to achieve the above purpose and mandate, MSD will deliver the following perform the following functions.
• Provide consultancy services for public service effectiveness, efficiency and productivity improvement.
• Provide technical assistance to the government through the appropriate sector ministry to monitor and coordinate public sector performance.
• Review of public service organizations
• Review of public service administrative work systems and procedure
• Review of public service job descriptions and specifications
• Grading of public service posts
• Advising on public humans resource utilization

SCOPE OF MSD’S SERVICE
Institutional Development Services These are services that make institutions more purpose driven, more focused on the attainment of objectives and exceptional excellence. With these services, our preferred option is the integrated delivery approach for enhanced results.

• Institutional analysis/strategy determination
•  Design of service delivery mechanisms and options (organizational structures, cooperation frameworks, complementary relationship)
• Management audit
• Business processing re-engineering
• Business PLANS
• Strategic planning and implementation
• Functional fits profiles:- job/delivery profiles
• Intellectual assets identification and valuation (staff assessment/staffing pattern skills inventory)
• Development and installation of performance management system
• Process consulting for implementation of change

CAPACITY BUILDING
MSD’s focus in this area is the “total” transfer of knowledge and skills for enhanced delivery within an organization/environment and the individual self-progression. This we do at all levels of organization/environment throughout blended transfer approach building capacities involves.

• Design of training needs assessment
• Design of training material and plans
• Facilitation of training programmes/workshop
• Executive coaching
• Quality assurance services

BUSINESS DEVELOPMENT RESEARCH AND MIS
With a solid team of a very rich experience in survey/research activities, our clients can be assured of well researched and analyzed reports for their institutional development. Our surveys apart from being object specific can be done on a sectorial or national basis. Survey and research services entail.

• Design of survey questionnaires/instrument 
• Management of field survey process
• Analysis of survey data
• Writing of survey /research /conference reports
• Product development
• Marketing of services
• New management techniques

Support for reforms Structure and Operations of MSD. Structurally MSD is a policy implementing department serving as a public sector consultancy organization, reporting to the Head of Civil Service.

The organization is headed by an Executive Secretary, who is supported by the Management consulting division (with three consulting units)where management analysis are located, and a support service division (see attached organizational chart below)

The organization conducts its key operations through a system of pre-arranged annual consultancy schedules including operational review and management audits for the entire public sector. The schedules are headed by Chief Management Analysis and each schedule will be responsible for a number of Ministries, Departments, Agencies (fully and partially subverted) and Local Government and Public Commissions.

The support service is comprised of finance, procurement and stores, human resources and welfare and technical services. This unit will be headed by a principal management analyst and schedules handled by designated management analysts.